Return and Refund Policy

Last updated: 3 September 2026

At Best Deals, customer satisfaction and a reliable shopping experience are important to us. We understand that sometimes you may change your mind or experience an issue with an order.

This Return and Refund Policy explains how returns, cancellations, exchanges and refunds are handled when shopping with Best Deals.

1. Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, your item should:

• Be in its original condition;
• Be unworn, unused and unwashed;
• Have all original tags and labels attached;
• Be returned with its original packaging, where applicable; and
• Show no signs of damage, alteration, misuse or excessive handling.

You may be asked to provide your order number or other information that allows us to identify your purchase.

Our 30-day returns policy is provided in addition to any statutory rights you may have under UK consumer law.

2. How to Request a Return

Before sending an item back, please contact our Customer Support team at support@payerbestdeals.uk.

When contacting us, please provide:

• Your full name;
• Your order number;
• The email address used to place the order;
• The item(s) you would like to return; and
• The reason for your return.

If your product arrived damaged, defective or incorrect, please include clear photographs showing the issue where possible.

Once your request has been reviewed, our team will provide you with the appropriate return instructions.

Please do not send products back before receiving return instructions from our Customer Support team.

3. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or different from what you ordered, please contact support@payerbestdeals.uk as soon as reasonably possible.

Our team will assess the issue and, where appropriate, arrange a suitable remedy, which may include a replacement, refund or other resolution.

Nothing in this policy affects your statutory rights regarding goods that are faulty, not as described or not of satisfactory quality.

4. Change of Mind and UK Cancellation Rights

Customers purchasing online in the United Kingdom may have a statutory right to cancel certain purchases under applicable UK consumer protection legislation.

For most eligible goods purchased online, you generally have 14 days from the day you receive the goods to inform us that you wish to cancel.

After notifying us of your cancellation, you will generally have a further 14 days to return the goods, subject to applicable law.

To exercise your cancellation rights, contact:

support@payerbestdeals.uk

Our voluntary 30-day returns policy may provide additional return options and does not replace or limit your statutory rights.

5. Exceptions and Non-Returnable Items

Certain products may not be eligible for return or cancellation where an exemption is permitted by law. These may include:

• Personalised or custom-made products;
• Products altered specifically at the customer's request;
• Sealed goods that are not suitable for return for health or hygiene reasons once unsealed;
• Gift cards; and
• Other products legally exempt from cancellation or return rights.

This does not affect your legal rights if an item is faulty, damaged, not as described or otherwise fails to meet applicable legal requirements.

If you are unsure whether your product can be returned, please contact support@payerbestdeals.uk before sending it back.

6. Return Shipping

For standard change-of-mind returns, customers may be responsible for return shipping costs where permitted by applicable law.

If you receive an incorrect, damaged or defective product and Best Deals is responsible for the issue, we will provide the appropriate instructions regarding return arrangements and applicable costs.

We recommend using a tracked delivery service when returning an item and retaining your proof of postage until your return has been completed.

Please follow the return instructions provided by our Customer Support team rather than sending a parcel to an address without prior authorisation.

7. Refunds

Once your returned item has been received and inspected, we will notify you regarding the outcome of your return.

If your refund is approved, it will be issued to the original payment method used for your purchase.

After a refund has been issued, your bank, card provider or payment service may require additional processing time before the funds appear in your account.

Where required under applicable UK consumer law, eligible standard delivery charges will also be refunded.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@payerbestdeals.uk.

If we are able to cancel your order before it has been dispatched, the applicable refund will be issued to your original payment method.

If your order has already been dispatched, it may no longer be possible to stop the shipment. You may instead need to receive the order and follow the applicable return procedure.

Your statutory cancellation rights remain unaffected.

9. Exchanges

If you would like to exchange an eligible product for another size, colour or item, please contact support@payerbestdeals.uk.

Exchanges are subject to product availability.

If the requested replacement is unavailable or a direct exchange cannot be processed, we may ask you to return the original item and place a new order.

10. Refund Processing

Once Best Deals has issued an approved refund, the time required for it to appear in your account depends on your bank, card issuer or payment provider.

If you have received confirmation from us that your refund has been processed but the funds have not appeared after your payment provider's normal processing period, please contact your bank or payment provider first.

If you still require assistance, contact us at support@payerbestdeals.uk.

11. Responsibility for Returned Products

Customers should take reasonable care of products while they are in their possession.

When returning an item, please package it securely to help prevent damage during transit.

We recommend retaining your return tracking information and proof of postage until you receive confirmation that your return has been processed.

12. Fair Use of Our Returns Policy

Our returns policy is intended to provide customers with a fair, transparent and convenient way to resolve genuine return requests.

Best Deals reserves the right to review unusual or excessive return activity, suspected fraud, abuse of the returns process, or products returned in a condition inconsistent with this policy.

Any action taken will remain subject to applicable consumer protection laws and will not restrict rights that cannot legally be excluded.

13. Your Statutory Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict or limit any statutory rights or remedies available to consumers under applicable UK law.

Your statutory rights may include remedies where goods are faulty, not as described, not fit for purpose or not of satisfactory quality.

These statutory rights apply independently of any additional benefits provided under our voluntary returns policy.

14. Contact Us

If you have any questions about a return, refund, exchange, cancellation or an existing order, please contact our Customer Support team:

Best Deals
Customer Support
Email: support@payerbestdeals.uk

When contacting us, please include your order number and the email address used to place your order so that our team can locate your purchase and assist you efficiently.

All return requests should be submitted to support@payerbestdeals.uk before products are sent back.