Shipping Policy

Last updated: 3 September 2026

At Best Deals, we are committed to providing a reliable and transparent delivery experience. This Shipping Policy explains how orders are processed, dispatched and delivered.

Please review the information below before placing your order.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, it will enter our processing and fulfilment system.

During this stage, your order may be prepared, checked and packaged for dispatch.

You will receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, you may also receive shipping or tracking information where available.

2. Delivery Time

Our estimated delivery timeframe is:

10–15 business days

Business days are Monday to Friday, excluding UK public and bank holidays.

The estimated delivery timeframe begins after the order has been processed and dispatched.

Please note that delivery estimates are provided in good faith and are not guaranteed delivery dates. Occasionally, circumstances outside our reasonable control may affect delivery times.

3. Delivery Areas

Best Deals delivers to the locations made available during checkout.

Available delivery methods, applicable shipping charges and other delivery information will be displayed at checkout before you complete your purchase.

If we are unable to deliver to the address or location provided, our Customer Support team may contact you to discuss the available options.

4. Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

Shipping costs may vary depending on factors such as:

• Delivery destination;
• Order value;
• Products ordered; and
• Available delivery method.

Where a free delivery promotion applies, any relevant conditions will be displayed on our website or during checkout.

5. Order Tracking

Where tracking is available for your shipment, tracking details may be sent to the email address provided when placing your order.

Please allow some time after dispatch for tracking information to become active, as the carrier may need to receive and scan the parcel before tracking updates appear.

Tracking updates are provided by the relevant delivery carrier and may not always appear immediately.

6. Multiple Parcels

In some circumstances, an order containing multiple products may be dispatched in more than one parcel.

This may occur due to product availability, fulfilment requirements or logistical reasons.

If your order is divided into multiple shipments, the parcels may arrive on different days. Where available, separate tracking information may be provided for each shipment.

7. Delivery Delays

While we aim to deliver orders within the estimated 10–15 business day timeframe, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

• High seasonal demand;
• Carrier or postal delays;
• Severe weather conditions;
• Public or bank holidays;
• Transportation disruptions;
• Customs or border procedures, where applicable; or
• Other unforeseen logistical circumstances.

If your order has not arrived within the expected timeframe, please contact us at support@payerbestdeals.uk and our team will assist you.

Your statutory rights regarding delayed delivery are not affected by this policy.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully check your:

• Full name;
• Delivery address;
• House or flat number;
• Postcode; and
• Contact details.

If you notice an error after placing your order, contact us as soon as possible at support@payerbestdeals.uk

We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been handed to the carrier.

9. Failed Delivery Attempts

If a delivery cannot be completed, the carrier may attempt redelivery, leave instructions for collection or return the parcel, depending on its procedures.

Customers are responsible for following any delivery or collection instructions provided by the carrier.

If your parcel is returned due to an incorrect address, unsuccessful delivery attempts or failure to collect it, please contact our Customer Support team for assistance.

10. Lost or Missing Parcels

If your tracking information indicates that your parcel may have been lost, or your order has not arrived within the expected delivery period, please contact:

support@payerbestdeals.uk

Please provide your order number and the email address used to place the order.

Our team will review the available shipping information and, where appropriate, investigate the shipment with the relevant carrier.

If a parcel is confirmed as lost, we will provide an appropriate resolution in accordance with applicable consumer law.

11. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible at support@payerbestdeals.uk

Please include:

• Your order number;
• A description of the issue;
• Photographs of the damaged product; and
• Photographs of the packaging where relevant.

This information helps us assess the issue and provide an appropriate resolution.

Please also refer to our Return and Refund Policy for further information.

12. International Orders and Customs

For orders delivered outside the United Kingdom, customs procedures, import duties, taxes or other charges may apply depending on the destination country.

Where such charges are not collected during checkout, they may be payable by the recipient in accordance with local regulations.

Customs processing may also affect delivery times.

Any applicable information presented during checkout should be reviewed before completing your purchase.

13. Order Cancellations

If you wish to cancel an order, please contact support@payerbestdeals.uk as soon as possible.

If your order has not yet been dispatched, we will determine whether cancellation is still possible.

Once an order has been dispatched, we may be unable to stop the shipment. In this situation, you may need to receive the parcel and follow our return procedure.

Nothing in this section affects any statutory cancellation rights available to you under applicable UK consumer law.

14. Delivery Responsibility and Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or limit rights available to consumers under applicable UK law.

Where goods are not delivered within an agreed or legally required timeframe, customers may have additional rights and remedies depending on the circumstances.

Our estimated 10–15 business day delivery timeframe does not override any statutory consumer protections.

15. Contact Us

If you have any questions about shipping, delivery or an existing order, please contact our Customer Support team:

Best Deals
Customer Support
Email: support@payerbestdeals.uk

When contacting us regarding an existing order, please include your order number and the email address used to place your order so that we can assist you efficiently.